Rerbe Digital provides customized digital services. Refund eligibility depends on whether work has started, whether the service has been delivered, and the specific reason for the request. This Policy does not limit rights that cannot legally be waived.
This Refund Policy applies to digital content support and related services purchased from Rerbe Digital through rerbedigital.com or an invoice issued by Rerbe Digital.
Our services may include custom content plans, caption packs, profile or channel reviews, bio rewrites, scripts, content ideas, title and description drafts, thumbnail guidance, checklists, and written recommendations. Because these materials are prepared using customer-specific information and cannot be physically returned, refund rights differ from returns of ordinary physical goods.
You may request cancellation for a full refund before Rerbe Digital begins meaningful work on the order. To improve the likelihood that the request is received before work starts, contact us within 12 hours after purchase.
The 12-hour period is not a guaranteed cancellation window. If work has already started, the rules in the next section apply. If we confirm that meaningful work had not started when the cancellation request was received, we will issue a full refund to the original payment method.
Once meaningful customized work has begun, payments are generally non-refundable for change of mind, ordering the wrong package, or deciding not to use the materials.
If only part of the service has been completed and a refund is otherwise justified, Rerbe Digital may deduct the reasonable value of work already performed and refund the remaining undelivered portion.
After the completed digital materials have been delivered, the purchase is generally final except for the specific situations described below or rights required by applicable law.
A full or partial refund may be available in the following situations:
Refunds for incomplete work may be proportional to the portion not delivered. When the entire service cannot be provided, a full refund may be issued.
Unless required by law, refunds are generally not provided when:
If a delivered service contains a factual error, formatting problem, inaccessible file, or missing promised item, please notify us within 7 calendar days after delivery. We will normally have one reasonable opportunity to correct the issue before a refund is considered.
A correction is limited to bringing the delivery into material conformity with the purchased package and the original instructions. It does not require a complete redesign, new business direction, new target audience, new niche, or additional deliverables not included in the order.
A package described as “monthly” is not automatically recurring unless the checkout page expressly states that it is a subscription or automatically renewing purchase.
For an active subscription, email contact@rerbedigital.com to cancel. Cancellation stops future renewals. No telephone call is required.
Current subscription periods are generally non-refundable after work for that period begins. We do not provide prorated refunds solely because a customer cancels during an active billing period. However, if a charge is completed after a valid cancellation received before that renewal, we will refund the post-cancellation charge.
Email contact@rerbedigital.com with the subject line “Refund Request” and include:
Do not email full payment card numbers, passwords, government identification documents, or other unnecessary sensitive information.
We will acknowledge or substantively respond to a complete refund request within 3 business days. Complex cases, fraud reviews, or payment-provider investigations may require additional time.
Approved refunds are issued to the original payment method whenever possible. After we submit the refund, banks and payment providers commonly require additional time to post the credit. Most refunds appear within 5–10 business days, but the exact timing is controlled by the customer’s financial institution and payment provider.
Original currency-conversion differences, bank fees, international transaction fees, or third-party charges may not be refundable by Rerbe Digital because they were imposed by another organization.
We encourage customers to contact us first so we can investigate and attempt to resolve billing or delivery concerns promptly. Nothing in this Policy prevents a customer from exercising lawful rights through a card issuer, payment provider, regulator, or court.
If a payment dispute is opened, we may provide the payment processor with relevant records, including the order description, checkout acceptance, customer communications, delivery evidence, correction offers, cancellation records, and this Policy.
Submitting false information in connection with a refund or payment dispute may result in cancellation of services and restriction of future purchases.